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$599 a month, month-to-month. No contract, no setup fee — you can cancel any time and you'll never be charged again after the period you've paid for.

You get 7 free days with a card on file. The card is charged $599 on day 7 unless you cancel first — cancelling during the trial is one click on your dashboard and costs nothing.

Open "Manage billing" on your dashboard — it takes you to your secure billing portal where you can cancel in one click. Cancelling stops all future charges; your service runs to the end of what you've already paid for. Your account and documents are never deleted, so you can come back any time.

The same "Manage billing" link on your dashboard opens your secure billing portal — update your payment method, download invoices, or cancel there. We never take card numbers by email or phone.

Cancelling always stops future charges, and your service keeps running to the end of the period you've paid for. Started periods aren't automatically refunded — but if we've genuinely dropped the ball, write to support and a person will look at it. We'd rather make it right than argue.

Your dashboard shows every open work order. You can also just ask Maria — the "talk to support" bubble on your dashboard can pull the live status of any work order by property address: how many bids are in, what’s scheduled, and what happens next.

Yes — tell Maria on your dashboard’s support line to hold or cancel a work order and she’ll confirm it back before doing it. A held work order keeps everything gathered so far and stops all outreach until you resume it.

Forward or CC them to your private vault email address (shown on your dashboard — or ask Maria and she’ll email it to you). Each attachment is filed automatically under the deal or property in the subject line. The address only lets mail IN — knowing it grants no read access.

The usual causes: it was a photo/scan (image-only documents can’t be read yet — that’s a current limit, not a bug), the email had no attachment, or it went to a different address than your vault address. Ask Maria to check your recent intake activity, and mention where you sent it from — she can see what arrived and what didn’t, and will open a ticket if something’s genuinely missing.

Rentvine (paste your API key) and QuickBooks (one-click connect) are live today. AppFolio, Buildium and others aren’t connected yet — documents can always reach Maria through your vault email in the meantime.

Maria answers your tenant line, triages maintenance DIY-first (anything dangerous escalates to a human immediately), opens and chases work orders, gathers and levels vendor bids — up to twenty per job — sequences turns, and files documents in your encrypted vault. She speaks English, Spanish, Portuguese, and Russian.

The money side. Rent collection, evictions, and ledger or trust accounting stay in your own property-management system of record. Maria owns maintenance, vendors, and turns — nothing else.

Every customer has a physically separate encrypted vault — its own database and its own encryption key, so isolation is structural, not a software filter. Sensitive numbers (SSN, bank, card) are tokenized before indexing, every access is logged append-only, and staff don’t browse vaults.

Yes. Ask Maria to archive the documents for a deal or property and she’ll confirm and tuck them away — out of her memory and searches entirely, but safely stored, and she can restore them any time you ask. Want something permanently destroyed, or the entire vault erased? Tell support — it’s honored promptly, with written confirmation.

Safety first, always: gas smells, sparking, flooding, or anything hazardous skips DIY triage entirely and escalates immediately. DIY guidance is only ever offered for clearly safe, minor fixes — and the tenant can always insist on a visit.